A DAY WITH THE CUSTOMER

As part of its week’s celebration, the Eastern Region Power Queens Club organized mass disconnection, door to door customer education and a grand durbar at the Koforidua Jackson’s Park to interact with customers. The occasion was christened ‘A day with the Customer’.
In attendance were the Regional Director, Eastern and his entire Regional Management team as well as District Managers and Power Queens National Secretary, Mrs. Helena Appiah-Kubi.
The Guest Speaker was Mr. M. F. Biney, Divisional Manager, Sales and Marketing who deputized for the Director of Customer Services.
In her welcome address, the President of the Power Queens, Eastern, Ms. Margaret Baddoo reiterated ECG’s efforts at delivering quality services to its customers and appealed that rather than seeing ECG in a bad light, the occasion should afford customers an opportunity to ask all the questions plaguing their minds about the operations of the Company.
In a special message, the Regional Director, Mr. K. Arthur Forson informed the gathering of the series of network extension and improvement that is being undertaken to improve upon the quality of supply. He also talked about the extension of prepayment metering to Nkawkaw and Akim Oda before the end of the year.
The Guest Speaker, Mr. Biney on his part, took the customers through the Call Centre operations and the advantages that come with the usage of prepayment meters.
During the open forum, customers made enquiries about the acquisition of separate meters, prepayment, Minor Fault interventions and interruptions in power supply, compound houses and prepaid metering among others.
Answers to these questions were adequately provided by the Regional Director and his team with support from the Guest Speaker.
Those who asked questions were given free quality energy saving bulbs.
The programme for the day was interspersed with rich cultural display by a Kete Group from Oyoko and a drama by the Power Queens Drama Group to showcase the frustrations customers go through in the acquisition of meters.
In a closing remark, the queenmother of New Juaben, Nana Yaa Dani II, who chaired the occasion commended the Eastern Power Queens in particular, and ECG, Eastern Region in general for such a wonderful educational programme.
She urged the Queens not to rest on their oars but continue with their good work. Earlier on the same day, members of the Club were given 20minutes free air time on Eastern Fm, 105.1mhz to inform listeners about the activities of the Club and the purpose of the day,s programme at the Jacksons Park

POWER QUEENS STORM JACKSONS PARK

Nkabom! Odo!!!.....This was the new version of the Power Queens Club's motto translated by Nana Yaa Dani II, the queenmother of New Juaben Traditional Area. She was the chairperson for the mammoth customer durbar organized by the Club at the Jackson's park dubbed..."A day with the customer"
The main objective of the durbar was to give our customers the opportunity to ask questions bothering them about the operations of ECG.
The customers came.......asked questions and presented their problems........got the answers and solutions......and left with quality energy saving bulbs......
Though we could not give all the customers the chance to present their 'cases' due to time factor, we collected their 'petitions' and contact numbers and gave them bulbs.
We also wish to thank the following people for their wonderful support:

• ECG Management (Eastern) and staff
• DM/Customer Service
• National Power Queens Executive
• Queenmothers- New Juaben, Ada, Asokore and Oyoko
• Media-Eastern Fm, GTV, Metro Tv, Net2, TVAfrica, Information Service, Sunrise fm, and Pink fm.
• ECG Contractors Association (Eastern)
• Pilot Blessed Arts -Banners

This mail is becoming too loooooong.......to be continued.....